When you run a business these days, being at the forefront of technology is no longer something you can ignore; it’s a necessity. Or least, it is if you want to stay ahead of your competition and become not only successful but productive too.
If you think of any business in any sector, you’ll find it hard to imagine it running in the absence of any technology. And even those that did once adopt the newest ways of working can fall to the wayside if they don’t continue to innovate and adjust to incorporate new technologies.
This means, then, that a business’s IT provider is one of the most crucial members of the team. Whereas in the past, those who specialized in IT might have only been there to fix issues and install programs, today they are responsible for much more than that; a good IT department (in-house or outsourced) can make or break a company. For example, this IT provider in Indianapolis offers a comprehensive suite of tech tools to support your business.
Therefore you must be aware when you outgrow your IT provider; when this happens you need to act fast to seek out better support. Here are some of the things to look out for.
No Cybersecurity Planning
Cybersecurity is one of the most important considerations for any business to bear in mind when it comes to their IT. Any breach in their security could mean that a hacker would be able to break into their network and do untold damage, from stealing money to disrupting services to taking customers’ sensitive information. Coming back from an attack like this which could have been avoided is difficult at best, impossible at worst.
A good IT support company will always be looking at how to make your IT services more secure and there will be a plan in place to ensure this happens. Is your current provider able to do this?
Slow Response Times
In the past slow response times to a problem were not overly problematic. They might even have been expected. But today they are unacceptable. There is no reason why an IT support provider would not be able to respond quickly and positively to a business they were working for. Your business is available 24/7; your IT support should be too.
Slow response times are an issue for a variety of reasons, not least the fact that the longer your IT service provider takes to respond, the worse the initial problem will become and the more money – and possibly reputation levels – you will lose.
Lack of Strategy
We’ve mentioned how a plan for your cybersecurity needs to be in place, but that’s only part of the story; there should be an entire IT strategy created for your business so that any future changes or updates can be quickly seen.
If you have good IT support you’ll want it to grow as your business grows which is why planning is so crucial. Without this, you might literally outgrow what your current provider can offer you.
Frequent IT Issues
Maybe the reason you’re reading this article is that you’re having almost constant IT issues. Maybe your website and your network are down more and more often. This is going to be costing you money, and it’s stunting your business growth. If your IT service provider isn’t doing the job you pay them to and is, in fact, costing you money, you need to search for a new one as soon as possible.
Having a good IT service provider you can rely on within your business is crucial. If yours is letting you down, causing you problems, or can’t seem to keep up with demand, it’s time to let them go.