Many businesses choose to have an IT company look after their IT. There are a number of reasons why this can be beneficial. However, not all IT companies are created equal, and if you have been with your current provider for a while, it could be time to think about seeing what else is out there.
Like with many aspects in business, changing IT companies may not feel like a big priority, and you might just stick with your current company through ease or habit. If you think things are fine with your current IT company, then that isn’t bad, but shouldn’t a service you pay for be more than just fine? If you’re not completely happy or they’re not being proactive to create and offer solutions for your business, then it could be time to look for a new IT company in Chicago, like an IT company in Chicago. Here are four signs that it is time to look for someone new.
How good is their customer service and is it working for you?
No matter what, having to deal with poor customer service really can be frustrating. If you need help or answers immediately, and it never happens, then it will be a nightmare when there is a crisis with your IT. Every time that you have to wait to be called back or chase a job, it will be time that is lost for your business and means a loss of productivity. Your IT services provider should make sure that you feel like the valued customer that you are, for each and every call. If you feel like they’re fobbing you off, that they’re rude, or that you aren’t a priority, it is time for a change.
Are they providing a good service or do they just want your money?
It is important to remember that an IT company should be working hard for your business. They should be available all the time, and be there to help and answer questions, no matter how small. They should feel like a real solution to your IT, and be a valuable resource. If you feel like they don’t work alongside you and don’t make your business a priority, then they could just be after your money. This is a sign that it is time to move on to an IT company who will prioritize your business and not just be all about the money.
Are they transparent?
It can be common for experts in an industry to use some jargon and language that you don’t always understand. However, if this is all that happens, it can make things feel vague and uncertain to you, as you’re not really sure that they are helping with or what they are doing. Your IT company should be clear and transparent with what they offer you, and not just fob you off with a lot of technical terms.
Are they using up-to-date technology?
The modern workplace can come with some different challenges, especially with a workforce that works remotely. In order to make sure that this all runs smoothly, your IT company should be using the latest technology, to really face the challenges that modern businesses face. If they aren’t using Cloud technology, for example, then it is time to move on.
If some of these signs have raised some red flags for you, then it is time to rethink your managed IT services. You are paying for something, and should be getting the best provider that you can get for your business.